heatmaps.com.au · Last updated: 9 November 2026
heatmaps.com.au is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what information heatmaps.com.au collects when you visit the Site, how that information is used, and how it is protected. By using this Site, you consent to the practices described in this policy.
If you have any questions or concerns about this policy or our data practices, please contact us.
We collect two categories of information:
Automatically collected information — when you visit the Site, our analytics and infrastructure services automatically record certain technical information, including:
For first-party operational reporting and abuse prevention, the Site may replace technical identifiers such as IP address, browser identifier or an anonymous browser ID with a one-way cryptographic hash before storage. Aggregate reports show counts and property-market selections, not the underlying hashes.
Voluntarily provided information — if you contact us via our contact form, project-acquisition form, email or newsletter form, we collect the information you choose to provide. This may include your name, email address, organisation, enquiry details and your consent to be contacted.
Email campaign information — if you receive an email update from Heatmaps, our campaign system may record when a message is accepted by the outgoing mail service, an unsubscribe request, and a click on a tracked email link. Link-click reporting may be associated with the recipient so we can understand which parts of an email were useful. Tracked links use random identifiers and general campaign labels; we do not place your email address or another direct personal identifier in those URLs. Heatmaps does not use an email-opening tracking pixel.
We do not collect sensitive personal information such as financial details, government identifiers, health information, or payment card data.
Information collected on this Site is used solely for the following purposes:
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
heatmaps.com.au uses cookies and similar tracking technologies to analyse traffic and improve the user experience. A cookie is a small text file placed on your device by your browser when you visit a website.
The Site uses the following types of cookies:
You can control or disable cookies through your browser settings. Note that disabling cookies may affect some functionality of the Site, including the interactive map. Instructions for managing cookies are available in your browser's help documentation.
Advertising and analytics choices may vary by location. Where applicable, the Site will provide a consent or privacy message that lets you manage available advertising choices. You can also review Google’s information about how Google uses information from sites that use its services and manage advertising preferences through My Ad Center.
Campaign emails may contain tracked links. If you click one of these links, the campaign system may record that interaction against the relevant campaign and recipient. This is separate from the cookies used on the Site. You can stop future campaign emails at any time by using the unsubscribe link included in the message.
heatmaps.com.au relies on the following categories of third-party services to operate. Each service processes data in accordance with its own privacy policy:
We take reasonable steps to ensure that any third-party service we use maintains appropriate data security standards, but we are not responsible for the privacy practices of third-party providers.
Where you deliberately submit a contact or project-acquisition form, heatmaps.com.au uses the information entered only to review and respond to that enquiry, administer any resulting discussion, and meet applicable legal obligations.
Prospective purchasers should not include confidential financial information, identity documents or other sensitive information in an initial message. Any later due-diligence exchange will be handled separately and with appropriate access controls.
heatmaps.com.au takes reasonable technical and organisational measures to protect the information we hold from misuse, loss, unauthorised access, modification, and disclosure. These measures include secure server infrastructure and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
We retain voluntarily provided information only for as long as reasonably necessary to deliver, respond to, administer, and audit the enquiry or communication, and to meet applicable legal obligations. We may retain a minimal suppression record after an unsubscribe request so that the address is not added to future campaign sends. You may contact us to request access, correction, or deletion.
This Site may contain links to external websites that are not operated by heatmaps.com.au. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
heatmaps.com.au has no control over and accepts no responsibility for the content, privacy policies, or practices of any third-party sites or services.
This Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete that information.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us. We will respond to your request within a reasonable timeframe and in accordance with our obligations under applicable law.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The date of the most recent revision is shown at the top of this page.
We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please get in touch via our Contact page.
We take all privacy enquiries seriously and will respond promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner:
You can also review our Terms of Use for further information about permitted use of the Site.